At y99com, responsible gambling is not a policy footnote — it is built into the fabric of how the Platform operates. Whether you are following Pakistan cricket on the PSL, placing a live casino wager or exploring slots, we want every session to remain enjoyable, controlled and within your personal limits. This page explains the tools, principles and support resources available to you.
y99com combines technology, policy and human support to help every player maintain a healthy relationship with gambling.
No one under 18 — or the higher minimum age required by the operator's licensing jurisdiction — may register or play. Every account undergoes mandatory KYC verification using CNIC or passport before withdrawals are processed, and we run age checks at registration as standard.
Set a daily, weekly or monthly deposit ceiling in PKR directly from your Account dashboard. Loss limits cap the total amount you can lose within a chosen period. Once a limit is applied, it takes effect immediately — increases require a mandatory cooling-off period.
Long sessions can blur judgement. Our time controls let you set a maximum session duration. Once your limit is reached, the Platform logs you out automatically. You can also request a session reality check — a pop-up reminder of how long you have been playing.
If you feel gambling is becoming a problem, you can self-exclude for a defined period — from 30 days to a permanent closure — through your Account settings or by contacting our support team. During exclusion, access to the Platform is blocked and marketing communications cease.
Not ready for full self-exclusion? A "Take a Break" pause lets you temporarily suspend your account for 24 hours, 7 days, or 30 days without fully closing it. Your balance and history remain safe while you step back and reassess at your own pace.
Our support team is available around the clock via live chat and email. If you or someone you know is struggling with gambling behaviour, reach out — our agents are trained to guide you to the right account tools and, where appropriate, to relevant support organisations.
To protect minors, y99com requires full KYC verification — including a government-issued CNIC or passport — before any withdrawal can be processed. We also recommend that adults sharing devices use parental control software to prevent access by younger family members. If you believe a minor has accessed the Platform, contact us immediately at [email protected].
Cap how much you can add to your balance in a 24-hour, 7-day or 30-day window. Amounts are set in PKR. Reducing a limit takes immediate effect; increasing it triggers a 72-hour review period to give you time to reconsider.
Define the maximum net loss you are comfortable with over a daily, weekly or monthly cycle. Once the threshold is reached, further wagers are blocked for the remainder of that period. This tool is especially useful during high-stakes fixtures like PSL finals or ICC knockout stages.
Set a cap on the maximum stake per bet across all product types — sports, live casino, slots and more. Wager limits prevent impulsive high-value bets during live events and help you stick to a pre-planned session budget.
Choose a maximum session length. When the timer expires, the Platform will display a summary of your session activity and prompt you to log out. You can also enable a 30-minute or 60-minute reality-check notification during active play.
Request a temporary suspension (30, 60 or 90 days) or a permanent self-exclusion. During any exclusion period, your account is locked, all marketing stops, and you cannot register a new account on the same Platform. To begin, visit Account Settings or contact support.
Gambling should be a form of entertainment — not a financial strategy or emotional escape. The following are recognised warning signs that gambling may be causing harm. If several of these apply to you, please use our account tools or seek external support.
Chasing losses — continuing to bet in an attempt to recover money already lost, often leading to larger and riskier wagers.
Gambling beyond your means — spending money needed for household expenses, rent, bills or family obligations on gambling.
Preoccupation with gambling — thinking about betting constantly, planning the next session, or feeling unable to enjoy other activities.
Hiding gambling activity — concealing deposits, withdrawals or time spent on the Platform from family members or close friends.
Borrowing to fund gambling — taking loans, using credit cards, or borrowing from friends or family specifically to place bets.
Unsuccessful attempts to stop — trying to set personal limits or quit gambling but repeatedly returning despite intentions to stop.
Emotional distress linked to outcomes — experiencing significant anxiety, anger or depression following losses, or using gambling to manage negative emotions.
Take a moment to honestly reflect on the following questions. If you find yourself answering "Yes" to several of them, it may be time to use one of our responsible gambling tools or speak to a support professional.
Have you ever spent more money on gambling than you originally planned for a single session?
Have you gambled with money intended for other purposes — such as household expenses, utility bills or education?
Do you feel restless, irritable or anxious when trying to cut down on or stop gambling?
Have you ever tried to win back money you had lost, only to lose more in the process?
Has gambling caused conflicts with family members, friends or colleagues in Karachi, Lahore, Islamabad or elsewhere?
Do you feel the need to gamble with increasing amounts of money to experience the same level of excitement?
Have you ever borrowed money or sold personal items to fund your gambling?
y99com encourages any user who feels gambling is negatively impacting their life to seek help beyond our own platform tools. The following organisations provide independent support for gambling-related issues.
Gamblers Anonymous is an international fellowship of men and women who share their experience, strength and hope with each other in order to solve their common problem and help others recover from gambling disorder. Meetings and resources are available in multiple formats, including online.
Reference provided for informational purposes only. y99com is not affiliated with or endorsed by Gamblers Anonymous. Users should independently verify current contact details and availability.
GamCare is a leading provider of information, advice and support for anyone affected by problem gambling. Their National Gambling Helpline offers confidential, non-judgmental support. Online chat and telephone options are available for users internationally, including those accessing services from Pakistan.
Reference provided for informational purposes only. y99com is not affiliated with or endorsed by GamCare. Users should independently verify current contact details and service availability in their jurisdiction.
BeGambleAware provides free, confidential information and support for people experiencing gambling-related harm, as well as resources for friends and family members concerned about a loved one's gambling behaviour. Their website includes a free online self-help programme.
Reference provided for informational purposes only. y99com is not affiliated with or endorsed by BeGambleAware. Users should independently verify current contact details and service availability in their jurisdiction.
Our own support team is available 24/7 in both English and Urdu. While we are not a counselling service, our trained agents can guide you through activating self-exclusion, setting limits or requesting account closure. We can also direct you to the most appropriate external resources.
From PSL cricket markets and ICC tournament betting to live casino, slots, football and UFC — y99com delivers a premium gaming experience for Pakistani players, with responsible gambling tools built into every account. Set your limits before you start and keep every session in your control.
18+ only — or the higher minimum required by the operator/license jurisdiction. Gambling involves financial risk. Local laws, including Pakistan's Prevention of Gambling Act 1977, may restrict or prohibit participation. Verify your local legal position before playing. Play Responsibly.